The Air Cargo Carrier division of Virgin Atlantic, Virgin Atlantic Cargo, was recently awarded their first-ever Cargo iQ certification from Cargo iQ, an IATA interest group with the mission of creating and implementing quality standards for the worldwide air cargo industry.
The award was in recognition of their commitment to ‘best-in-class’ customer service and operational resilience. SGS Société Générale de Surveillance SA performed an independent audit of Virgin Atlantic Cargo on behalf of Cargo iQ.
Managing Director for Cargo at Virgin Atlantic, Dominic Kennedy said, “We are passionate about great customer service and consistently meeting our customers’ expectations, and we need the tools to meet this promise. Cargo iQ is important to us because it is an independent measurement of our performance against quality standards which have been created by the industry, including many of our biggest customers.”
Cargo iQ Executive Director, Ariaen Zimmerman commented, “Every time another Cargo iQ member becomes accredited, we are one step closer to ensuring the air cargo supply chain is transparent and efficient for all stakeholders involved. Virgin has been involved and contributing to the community in know-how and expertise for a long time. We are excited to see them now obtaining their certification. Virgin is a good example of a member that puts into practice the Cargo iQ values of Quality, Collaboration, Reliability, Trust and Innovation, and this certification is a true reflection of that.”
SGS auditors carried out a two-day on-site visit and observed various facets of Virgin’s internal operations and processes, including measures taken to minimise or eliminate shipment errors and provide customers with more visibility of shipment status. Virgin Atlantic Cargo’s processes and services were found to be compliant with Cargo iQ’s quality standards.
Virgin Atlantic Cargo Business Assurance Manager, Alex Papworth had this to say about the audit, “We are very proud to reach this important milestone. Our quality management system has undergone a vigorous audit, and our subsequent certification reflects our commitment to putting our customers at the heart of everything we do. Cargo iQ provides us with a wealth of data to help analyse and streamline our operations, which will be key as we enter the next exciting phase of Virgin Atlantic’s growth strategy.”
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