Lufthansa Cargo digitalizes worldwide cargo handling of special products and services with IBS Software’s iPartner Handling solution


In a major step towards digitalisation and improving quality in worldwide cargo handling, Lufthansa Cargo is partnering with IBS Software to digitalise critical handling processes for special products and services like dangerous goods, pharmaceuticals and fresh produce. The deployment represents significant progress for Lufthansa Cargo’s “Mobile Digital Handling” initiative, created to eliminate paper-based processes across its operations by digitalising tasks and process checks carried out by its Ground Handling Agent (GHA) partners.

The initiative leverages IBS Software’s latest iPartner Handling solution to extend Lufthansa Cargo’s special checks and standard operating procedures (SoPs) to its extensive global GHA network. The solution seamlessly integrates with airlines running IBS Software’s iCargo cloud platform for air cargo management to provide single access, easy to use set of mobile and web tools that GHAs can use to carry out specialised workflows and tasks. Through the iPartner Handling solution, rich information captured by GHAs is made available to Lufthansa Cargo on a real-time basis, enhancing the quality and service levels of all of its cargo products. The platform also offers digital connectivity options for GHAs via APIs and has been architected, keeping future industry initiatives such as ONE Record in mind.

The rollout has been planned in two phases. The first will see 30+ Lufthansa Cargo stations across Europe, Asia and the Americas going live, followed by additional stations and several new use-cases and enhancements being added to the solution. The first wave of five stations has already successfully gone live.

“Driving the digital transformation of our industry has always been an ongoing priority for us at Lufthansa Cargo. Aside from directly improving the data quality and thus making processes more efficient, the ‘Mobile Digital Handling’ initiative also opens up tremendous opportunities for us for further innovating and improving how we work with our partners along the whole supply chain,” said Dr. Jan-Wilhelm Breithaupt, Vice President Global Fulfillment Management at Lufthansa Cargo.

“There is a significant impetus in the industry to foster digitalisation initiatives that enhance partnerships and collaboration in the supply chain. The iPartner Handling solution takes us one step further towards our over-arching goal of building a digital ecosystem for our iCargo customers that can help generate positive business outcomes for them quickly and effectively,” said Ashok Rajan, SVP & Head of Cargo & Logistics, IBS Software.

“We are glad to develop our long-term partnership with IBS Software even further. ‘Mobile Digital Handling’ is the next success story for how the combination of IBS Software’s technology leadership and Lufthansa Cargo’s innovation capabilities contributes to shaping our industry. It was a pleasure to see how the realisation of our vision went hand in hand with the development of the iPartner Handling solution. Being the launching customer, we hope that other cargo airlines will join this new community solution soon. In joining forces we will drive the digitalization of the industry,” said Dr. Jochen Göttelmann, CIO at Lufthansa Cargo.

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Ryan is the Digital Marketing and Content Creation Manager for Trade and Logistics Siam Ltd. He provides a creative flair to the team and his resourcefulness helps to bring an imaginative improvement to both literary archetypes and online content production. A writer by day and a rider by night, when he's not composing the latest logistics news update or creating compelling copy for our clients, Ryan spends his free time travelling Thailand by motorbike.