FedEx Express, a subsidiary of FedEx Corp (NYSE: FDX) and one of the world’s largest express transportation companies, has expanded its FedEx International Connect Plus (FICP). The international, day-definite, e-commerce shipping service that combines competitive speed with attractive prices, has spread to four more markets across the Asia Pacific, Middle East, and Africa (AMEA) region. The countries included are Indonesia, New Zealand, the Philippines, and Vietnam.
This is FedEx’s latest effort to support the robust development of e-commerce in the AMEA region by broadening its coverage of FICP. Led by the three fastest-growing markets – the Philippines, Indonesia, and Vietnam – e-commerce sales in Southeast Asia will reach $100 billion by 2023. Furthermore, the e-commerce market in New Zealand also forecasts a growth of 6% each year until 2025.
Therefore, FICP is now available to e-tailers across 14 markets, including Australia, Hong Kong SAR, India, Indonesia, Japan, mainland China, Malaysia, New Zealand, Singapore, South Korea, Taiwan, the Philippines, Thailand, and Vietnam. As a result, the e-commerce merchants in these markets can now offer their customers a solution for international shipping with prices that offer value-for-money, while ensuring most shipments will be delivered between 1 to 3 business days within AMEA.
The service offers additional delivery capabilities, including tracking, sending out notifications to receivers, and the flexibility to change delivery options via FedEx Delivery Manager, which provides its customers with more visibility, control, and convenience over their online orders.
Key benefits of FICP for e-tailers and their customers include:
Greater value – The FICP allows businesses to enjoy greater savings at competitive day-definite transits, and their customers get suitable choices by matching attractive prices with their specific delivery needs.
Flexibility and control – Besides home delivery, the FICP service enables e-tailers to give their end customers the flexibility to pick up their package from hundreds of pick-up locations nearby and the option to change delivery dates and locations.
Seamless Integration – Both online and offline shipping automation solutions are available for e-tailers to enjoy a paperless experience.
Peace of mind – FedEx’s extensive parcel tracking capabilities give e-tailers and customers visibility throughout the delivery journey.
“Since the launch of FICP last year, we’ve witnessed strong uptake among our e-commerce customers as it provides a sweet spot for e-tailers to offer speedy delivery at reasonable costs and providing businesses with a broader portfolio of shipping solutions that match their specific needs is a top priority for us at FedEx. Alongside our other digital solutions, the expansion of FICP allows us to better support customers and accelerate the future growth of cross-border e-commerce within this dynamic region,” said Mr Salil Chari, Senior Vice President of Marketing and Customer Experience for Asia Pacific, Middle East, and Africa (AMEA) regions at FedEx Express.
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