Cathay Cargo brings automation and shipment visibility to postal shipments with Cathay Mail


Cathay Cargo has enhanced its integrated mail platform with Cathay Mail, a refined digital solution that re-envisages the mail-shipment process, generating greater transparency for post offices and providing the track-and-trace visibility their customers expect.

With Cathay Mail, Cathay Cargo can provide a superior customer experience that better caters to the requirements of post offices for shipment visibility, reliability and speed.

Director Cargo Tom Owen said: “Cathay Mail highlights how we have adapted technology and digitalisation to offer real benefits to our customers. By fully integrating mail-handling functions with our cargo operations and expertise, our innovative new mail solution provides a sophisticated suite of tools and facilities to support our postal partners.”

Cathay Cargo’s refreshed “mail as cargo” solution integrates mail-handling data with air cargo systems using the PAWB – the postal air waybill. This use of electronic data interchange (EDI) technology removes much of the previous shipment paperwork. It gives both origin and destination post offices and designated operators more visibility of shipments down to the mailbag (or “receptacle”) level, allowing them to offer package-level track-and-trace visibility to e-commerce shippers.

The information also enables Cathay Cargo to manage capacity against actual mail volumes on flights, making allowances for surges in ad hoc demand or making unused space available for other cargo.

There is an additional benefit for mail heading to Europe where, by making the information available in advance, mail shipments will comply with the European Union’s new ICS2 customs requirements, which are being introduced this year.

Thanks to the digital data available from the PAWB, it is now easier to reconcile shipments for billing and measure performance. Cathay Cargo will add KPIs to its mail performance monitoring suite, accessible on the EzyPost platform. In addition, on-time delivery and visibility performance will be accessible and updated from live data.

Cathay Cargo will aim to outperform the 95% industry “visibility performance” standard and will set its own stretch targets to ensure it exceeds contractual standards. The EzyPost platform will also produce monthly reports available to post office customers. This accessible and more accurate data will simplify the measurement of contractual performance.

Cathay Mail also enables efficient operational recovery should an aircraft be grounded at an intermediate stop. In addition, staff will be able to identify and segregate express mail shipments for priority uplift, which will be visible in the system.

“This new investment in our mail-handling capability increases the attractiveness of Hong Kong as a global mail hub, giving post offices the confidence to move mail more seamlessly to, from and through Hong Kong,” added Owen.

One of these post offices is Hongkong Post, which participated in earlier “mail as cargo” trials. Hongkong Post Business Director (External Affairs) Steve Lau said: “Cathay Cargo has been a trusted, long-term partner of Hongkong Post and assists in conveying outbound and transit mail to destinations worldwide. While the pandemic had a tremendous impact on the aviation industry, we worked hand in hand with Cathay Cargo and overcame the challenges. Looking forward, and as the home carrier in Hong Kong, Cathay Cargo will continue to be our close partner to support the growth of e-commerce businesses and position Hong Kong as a major hub in the region.”

The new technology in the mail solution offers a firm foundation for that ambition. Cathay Cargo’s Tom Owen said: “Cathay Mail will improve on Cathay Cargo’s existing mail service levels by offering high-visibility performance and improved-on time-delivery performance. This updated solution expands and optimises the use of EDI that, with the PAWB, delivers an enhanced level of customer performance and real tangible benefits to our post office customers and our own operational performance.”

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Ryan is the Digital Marketing and Content Creation Manager for Trade and Logistics Siam Ltd. He provides a creative flair to the team and his resourcefulness helps to bring an imaginative improvement to both literary archetypes and online content production. A writer by day and a rider by night, when he's not composing the latest logistics news update or creating compelling copy for our clients, Ryan spends his free time travelling Thailand by motorbike.